Getting Support

To get support, first be sure to register your product at, if you haven’t already done so. You can then go to for details on how to contact support.

You can also find support in Drobo Dashboard.

         In Drobo Dashboard on the All Drobos page, select the Drobo device for which you need to get support, and then click the Help and Support option on the Navigation menu.

The Help and Support page opens and allows you to register your Drobo, access the online user guide and knowledge base, contact the Drobo support team and create a diagnostics file.



You can also obtain additional hardware and phone support by purchasing DroboCare. The DroboCare™ support program extends your peace of mind beyond the standard warranty term and phone support that is included with your Drobo product purchase. To learn more about DroboCare visit: Also see our DroboCare FAQ at:

See Also

Using the Online User Guide

Using Context-Sensitive Help

Using the Knowledge Base